Who we are

At Tobias we’re excited by progress and change. We’re on a constant journey of enlightenment and discovery, with a deep desire to share what we know with the world. It’s in our nature to be both curious and generous.

Our founding principle - to help organisations be more effective and innovative, by placing people at the centre of their design approach.

We exist for:

  • Our partners: Businesses and organisations who have the power to affect change.
  • Our Future: Generations of people who deserve more.
  • Our Team: People who seek a platform to make change happen.

What we do

We use behavioural insights and human centred design to deliver innovative & valuable outcomes.

Our Services:

Customer Experience
We understand people so we can create simple solutions to complex problems. Designing compelling products, services and interactions that fit seamlessly into the life of the user.

Innovation Strategy
We use human-centered design as a strategic tool to deliver purposeful innovation with positive impact. We help organisations envision thriving futures, establish alignment, create value propositions and roadmaps so that they can adapt, innovate and grow.

Digital Transformation
We partner with ambitious organisations who are looking to respond to shifting digital technologies. We see digital transformation as an opportunity to optimise the customer and employee experience across the entire customer journey.

Service Design
We start by understanding how people, artefacts, processes, systems and environments interact to deliver a service. We build on this to design a future which optimises resources and outcomes for the organisation and better customer experiences.

Product Design
We take a multidisciplinary approach, drawing from Human Factors, Human-Computer Interaction, Industrial Design, Behavioural Sciences and Engineering to create products – physical and digital – that fit seamlessly into the life of the user.

Research
We use observation, anthropology, ethnographics, data and analytics to understand your customers. Helping you make evidence-based decisions so that your business can learn, adapt and grow.

Our work

Head office:

  • New South Wales

Service location(s):

  • New South Wales
  • Australian Capital Territory
  • Northern Territory
  • Outside Australia
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia

Type(s) of actor:

  • Professional service providers

Team portrait photos - contact us

We’d love to hear from you!

Reach out to one of our team members, and share input and ideas about how we can evolve Understorey.

Get in touch